Returns Policy

Item Damaged in Transit
If you have received an item which has been damaged in transit please make us aware within 5 working days of receipt of your order. Otherwise, the delivery will be deemed to have been received in good condition.

Quantity Discrepancy
If you have received your order and the quantity of goods ordered does not match what was ordered, please make us aware within two working days of receipt of your order. Otherwise the delivery will be deemed to be without discrepancies and invoiced accordingly.

Change of Mind
To guarantee your satisfaction you have up to 28 days to return any merchandise for any reason provided it is unused and it its original packaging. Please note that this does not include any product that is damaged, has been custom-imprinted via custom orders or personalised. This also does not cover items which have been discontinued.

If you need to return a product, please contact customer services and provide them with the reason for the return and a contact number. All returns must be accompanied by an authorised "Returns Form" which is only available from Customer Services.

Please note that we cannot accept responsibility for any goods being returned to us that are lost or damaged in transit.

Contact Customer Services on +44 (0) 333 247 0140 or email at HP@dowlis.com