Help

HP In-Stock Items:

Stock items are held in our central warehouse ready for despatch. Stock is generally shipped within 24 hours of order receipt and we aim for your delivery to be with you in 2-3 working days. Please note that some delays may be caused by national holidays. A guaranteed next-day delivery service is available - please contact the Hewlett Packard account team for further information. Always allow sufficient time to receive your items in advance of any event, if you have an event we strongly advise you contact us at HP@dowlis.com to make us aware so we can make sure you receive your delivery on time. If for any reason the stock is not available the Helpdesk will call to offer an alternative or confirm when the stock will be available ready for despatch.

Ordering is simple:

All HP business orders must be placed through the Ariba system, giving full delivery address and payment details. Please be aware that there is usually a delay between you raising the Ariba request and us receiving it following the HP approval process.

All invoices will be sent to HP Procurement at Head Office.

Personal orders may be placed via the website and charged to personal credit/debit cards. Please note: Full payment will be taken at the time of order including items showing “currently out of stock”.

HP On-Demand Items:

On-Demand item orders can be placed via the website using the enquiry basket. Once we receive your enquiry we will come back to you confirming price and delivery date. If you have any queries please do not hesitate to contact your HP account team hp@dowlis.com.

Any Special Requirements:

Please contact your HP account team who will help you with any requirements you have. Alternatively send us an enquiry via the contact form on the Contact Us section.

Carriage:

Shipping costs will be calculated automatically via the website for orders.

Clothing:

Please view our size guide when ordering apparel. For any further queries please contact hp@dowlis.com.

Contacts:
HP Account Management Team
Tel: +44 (0) 333 247 0140
Email: hp@dowlis.com